Concepts
Channels
The three ways leads reach you, and how they become one unified inbox.
A channel is a way leads talk to you. Reply First supports three, and normalizes all of them into the same leads, conversations, and agent behavior — so you configure the agent once and it works everywhere.
The three channels
| Channel | Best for | How it's triggered |
|---|---|---|
| Most Dubai property leads | Meta pushes each message; queued and processed by the worker. | |
| Website chat | Visitors on your site | Runs live over an open connection — replies stream back. |
| Gmail | Leads who email | Polled every few minutes (email has no push). |
One inbox
No matter which channel a lead uses, they show up the same way under Chats: a lead, a conversation, a transcript, and a qualification stage. A single person can even span channels — messaging your WhatsApp and later your website — and each is its own conversation under the same kind of lead record.
Connecting a channel
Each channel has its own setup guide:
Connect WhatsApp
Link a Business number via Meta.
Set up the web widget
Embed a chat bubble.
Connect Gmail
Answer from a shared mailbox.