Connect Gmail
Let the agent answer leads that arrive by email from a shared mailbox.
Connect a Gmail mailbox and the agent handles inbound email the same way it handles WhatsApp — reading, replying, and qualifying — from Settings → Channels → Gmail.
The Gmail channel is rolled out gradually. If you don't see it under Channels, it isn't enabled for your workspace yet — contact support to turn it on.
Steps
Start the connection
Click Connect Gmail. A Google consent screen opens. Sign in as the mailbox you want the agent to answer from — typically a shared address like [email protected], not a personal inbox.
Grant access
Approve the requested permissions. Reply First stores an encrypted refresh token for that mailbox; it never sees your Google password.
Confirm it's polling
Gmail has no realtime push, so Reply First checks the mailbox every few minutes. Send a test email to the address — within a few minutes a lead appears under Chats and the agent replies in-thread.
How email leads are matched
Inbound email is matched to a lead by the sender's address. A reply threads back into the same Gmail conversation, so the lead sees a normal email exchange — not a bot in a silo.