Effective date: April 6, 2026
Introduction
Reply First is an AI agent builder for sales, customer support, and user engagement, offered by Trendly Studio Limited Liability Company, a company registered in Wyoming, United States (“Company,” “we,” “us,” or “our”). Our website is replyfirst.ae.
We understand that you care about your personal privacy, and we take that seriously. This Privacy Policy describes our policies and practices regarding the collection and use of your personal data, and sets forth your privacy rights. Information privacy is an ongoing responsibility; we may update this Privacy Policy from time to time as we undertake new personal data practices or adopt new privacy policies.
Important: This policy is provided for transparency and is not legal advice. Have qualified counsel review and adapt it before you rely on it in production, especially if you operate in regulated industries or jurisdictions with strict privacy laws.
Contacting us about data protection
Our registered address is 30 N Gould St, STE R, Sheridan, WY 82801, USA. For inquiries or concerns about our personal data policies or practices, or to exercise your privacy rights, you may contact us at [email protected]. We are committed to assisting you and handling your data with care.
How we collect and use (process) your personal information
We collect personal information about visitors to our website and customers. With limited exceptions, this information is generally limited to:
- Name
- Job title
- Employer name
- Work address
- Work email
- Work phone number
We use this information to provide prospects and customers with our services.
We do not sell personal information and only share it with third parties who facilitate the delivery of our services.
From time to time we receive personal information about individuals from third parties. Typically, information collected from third parties may include further details on your employer or industry. We may also collect personal data from third-party sources (for example, professional networking sites), subject to applicable law and their terms.
Use of our website
As is true of most websites, our site collects certain information automatically and stores it in log files. This information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system, and other usage information about use of our website, including a history of pages you view. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our servers, administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.
We have a legitimate interest in understanding how members, customers, and potential customers use our website. This helps us provide more relevant products and services, communicate value, and allocate appropriate resources to meet user needs.
Cookies and tracking technologies
We use cookies and similar technologies as needed for authentication, preferences, security, and analytics. You can control cookies through your browser settings; disabling some cookies may affect functionality. Where required, we will obtain consent for non-essential cookies in line with applicable law.
Sharing information with third parties
Personal information we collect from you may be stored in one or more databases hosted by third parties. Those providers are permitted to use your personal information only for purposes we authorize (such as cloud storage and retrieval) and in accordance with our agreements with them. On occasion, we engage third parties to send information to you, including information about our products, services, and events.
A current list of subprocessors (categories of providers we use for hosting, infrastructure, and related services) is available upon request at [email protected].
We do not otherwise reveal your personal data to non-Company persons or businesses for their independent use unless: (1) you request or authorize it; (2) the information is provided to comply with the law (for example, in response to lawful process), to enforce an agreement we have with you, or to protect our rights, property, or safety, or the rights, property, or safety of our users, employees, or others; (3) the information is provided to our agents, vendors, or service providers who perform functions on our behalf; (4) to address emergencies or force majeure events; or (5) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf. We may also gather aggregated data about our services and website visitors and disclose aggregated, non-personally identifiable information to partners, service providers, or other third parties for analytics or promotional purposes.
Our website may connect with third-party services (for example, social or professional networks). If you choose to share information from our website through those services, you should review the privacy policy of that service. If you are a member of a third-party service, such connections may allow that service to associate your visit to our site with your personal data held by them.
Transferring personal data to the United States
Information we collect about you may be processed in the United States. By using our services, you acknowledge that your personal information may be processed in the United States. The United States has not received a finding of “adequacy” from the European Union under Article 45 of the GDPR. Where Article 46 of the GDPR applies, we provide appropriate safeguards, which may include standard contractual clauses approved by the European Commission or UK authorities, supplemented as needed to reflect guidance from supervisory authorities.
Depending on the circumstance, we may also collect and transfer personal data with consent; to perform a contract with you; or to pursue legitimate interests that are not overridden by your rights and freedoms. We endeavor to apply suitable safeguards to protect the privacy and security of your personal data and to use it consistently with your relationship with us and the practices described in this Privacy Policy. We enter into data processing agreements with vendors when feasible and appropriate.
For more information, contact us at [email protected].
Data subject rights
The EU General Data Protection Regulation (GDPR) and other countries’ privacy laws may provide certain rights for data subjects, which can include:
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object
- Rights related to automated decision-making, including profiling (where applicable)
This Privacy Policy is intended to inform you about what personal data we collect and how it is used.
If you wish to confirm that we are processing your personal data, or to obtain access to the personal data we may hold about you, please contact us at [email protected].
You may also request information about: the purposes of processing; the categories of personal data concerned; recipients of the data outside our organization; the source of the information (if you did not provide it directly to us); and how long the data will be stored. You have the right to correct inaccurate personal data we maintain. You may request erasure or restriction of processing, subject to certain exceptions. You may request that we cease using your data for direct marketing purposes, where applicable. In many countries, you may lodge a complaint with a data protection authority. When technically feasible, we will provide your personal data to you upon verified request.
Reasonable access to your personal data will be provided without charge where required by law. If access cannot be provided within a reasonable timeframe, we will provide a date when the information will be provided. If access is denied, we will provide an explanation where required by law.
For questions or complaints concerning the processing of your personal data, email [email protected]. If you are in the European Union, you may also contact your local data protection authority.
Use of Google Workspace APIs
If we use Google Workspace APIs to provide functionality within our service, we affirm that data obtained through those APIs is not used to develop, improve, or train generalized AI or machine learning models unrelated to your use of the Service. Such data is used only for the specific purposes of providing the relevant features and is handled in accordance with this Privacy Policy and applicable Google requirements.
Data protection mechanisms
We implement data protection measures designed to safeguard sensitive information, including:
- Encryption: Industry-standard encryption for data in transit and at rest, where applicable.
- Access control: Role-based access so that only authorized personnel can access sensitive data.
- Rate limiting: Protections against abuse, including limits on requests where appropriate.
- Embedding and domain controls: Controls to limit where agents or widgets may be used, where the product supports them.
- Infrastructure: Our application and data may be hosted on infrastructure provided by reputable vendors (for example, cloud and database providers in the United States).
We do not use your Customer Data to train generalized AI models for unrelated purposes; we use techniques such as retrieval-augmented generation where applicable so that responses can be generated in line with your configuration and content policies.
No method of transmission over the Internet or electronic storage is completely secure.
Data storage and retention
Your personal data may be stored on our systems and on systems operated by service providers we engage, including in the United States. We retain service data for the duration of your relationship with us and for a period thereafter as needed to operate our business, comply with law, resolve disputes, and enforce agreements. We retain prospect data until it no longer has a legitimate business purpose and is removed from our systems in line with our retention practices. Personal data we control may be deleted upon a verified request from data subjects or their authorized agents, subject to legal exceptions. For more detail on retention or erasure, contact [email protected].
Children’s data
We do not knowingly solicit or collect personal information from children. The Service is not directed at children under the age required in your jurisdiction (often 16 under the GDPR). If you believe we have collected information from a child, contact us at [email protected].
Legal bases (where applicable)
Where the GDPR or similar laws apply, we rely on one or more of: contract (to provide the Service), legitimate interests (for example, security, product improvement, and communications that do not override your rights), consent (where required), and legal obligation.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated policy and revise the “Effective date” above. For material changes, we will provide additional notice where required by law.
Questions, concerns, or complaints
Trendly Studio Limited Liability Company (Reply First)
30 N Gould St, STE R
Sheridan, WY 82801
USA